Refund Policy

1. The Short Version

Zombie Video is currently free. Every new account gets one free video, failed renders don't count, and nothing is sold — so there is nothing to refund.

2. The Free Video

Every new account receives, at signup, the credits for one free video. There are no credit packs, subscriptions, prices, or paid previews right now, and you are never asked for payment details.

3. Failed Renders

If a render fails — an error, a safety-filter refusal, a timeout, or a finished video withheld by our safety check — it does not use up your free video: the credits are returned to your balance automatically. No ticket needed. A render that completes successfully but that you don't like is not a failed render.

4. Refunds

Since nothing is sold, there is nothing to refund. Free credits have no cash value and cannot be exchanged for money.

5. If Paid Options Are Introduced

If we introduce paid options later, this policy will be updated before anything is sold, and the terms shown at checkout will apply to that purchase.

6. Questions

Open a support ticket from your account menu (Settings → Support tickets), or email support@zombievideo.org.

7. Statutory Rights

Nothing in this policy limits refund rights that mandatory consumer law grants you in your country of residence.